Feedback and Complaints Policy - Mary MacKillop Today

Feedback and Complaints Policy

Mary MacKillop Today is committed to the timely and fair resolution of complaints. Mary MacKillop Today recognises the value of feedback and complaints as a tool in understanding and responding to stakeholder expectations. Receiving feedback and responding to complaints are important ways for Mary MacKillop Today to improve performance and be accountable.

Complaints may come from donors, beneficiary community members affected by our programs, members of the public, partners and supporters.

Mary MacKillop Today is committed to ensuring that all staff, volunteers, contractors and partners are aware of their responsibility to disclose any possible wrongdoing that they are aware of.

Where and how a complaint can be made

To make a complaint, stakeholders can:

  • complete this form to send feedback or make a complaint to Mary MacKillop Today
  • email us at [email protected]
  • phone us on +61 2 8912 2777,
  • mail us a letter to PO Box 1646 North Sydney 2059 Australia, or
  • contact our local office or partner.

If any person believes that Mary MacKillop Today has breached the ACFID Code of Conduct a complaint can be lodged directly on the ACFID website to the Code of Conduct Committee at

We acknowledge that beneficiaries may find making a complaint difficult due to cultural, logistical and other challenges therefore additional measures have been integrated into the program cycle to ensure there is adequate space for open and honest feedback from vulnerable communities. As a minimum for all Mary MacKillop Today funded projects this includes communication to beneficiaries of our feedback and complaints mechanisms as part of project planning and during implementation which is monitored through project proposals and reports.

Last updated 28 July 2022