Mary MacKillop Today is an international community development organisation. We work with vulnerable individuals and communities regardless of their faith, ethnicity or gender and are committed to protecting the rights of children in all areas we work around the world.

Working to our values of Faith, Courage, Accountability, Respectfulness and Excellence, Mary MacKillop Today helps create generational change through the teaching of practical life skills to women, men and children in Australia and beyond.

Mary MacKillop Today is proud to receive Voice Project’s Best Workplace Award for 2021. This award is given to organisations that have achieved exceptional levels of employee engagement and satisfaction.

Voice Project works with organisations who are committed to providing their employees with a voice, creating positive change and empowering an engaged workforce. Through consistent, joint efforts of leaders and staff, we see ongoing improvements in employee engagement and organisational performance.

Please see our current vacancies below:

Administration & Customer Service Assistant
Fundraising & Bequests Coordinator

Administration & Customer Service Assistant

The Administration & Customer Service Assistant is a key functional position responsible for the timely and accurate processing of all donations and ensuring supporters are provided with high quality care.

Processing of donations includes inputting, receipting and acknowledgement along with updating records, entering all donor communications and ensuring response actions are recorded in our CRM database.

The Administration & Customer Service Assistant will also oversee incoming funds and be responsible for account reconciliation with the Finance Team. This role will also work closely with the Database Administrator to assist with reporting and maintaining the database.

This position requires a dedicated individual who is highly organised and has excellent attention to detail. Being self-motivated with a desire to excel will lead to success in this role.

Key Responsibilities

Donation processing

Collecting, opening and processing all mail.
Processing, recording and receipting all donations received via mail, phone, direct deposit and online.
Preparing cash and cheque donations and depositing them into the bank.
Reconciling daily donations against the CRM database, bank accounts and online merchant facilities.

Data support

Ensuring data security and privacy measures are implemented to protect both the organisation and our donors.
Ensuring data integrity throughout all processes.
Maintaining accurate and up-to-date records of all donor data, including contact information, returned mail, communication preferences and payment details.
Undertaking a process of continuous improvement of donor data quality.
Managing returned mail and mailing preferences to ensure donors wishes are adhered to.
Working closely with the Database Administrator to meet all other ad hoc data and reporting requirements for the Supporter Relations team.

Donor care

Ensuring donors are thanked for their gift in a timely manner.
Elevating any complaints or issues when required.

Key Competencies

Knowledge, skills and experience

Minimum of one years’ experience in a similar processing role.
Proficient in data entry with a strong attention to detail.
Demonstrated ability to work autonomously and as part of a team.
Commitment to maintaining confidentiality.
Excellent organisational skills.
Excellent time management skills and an ability to prioritise.
Excellent written and verbal communication skills.
Excellent analytical and problem-solving skills.
Advanced computer skills, including Microsoft Office Suite.

Desirable

Experience working with a relational database, ideally Thank Q or another CRM platform.
Fundraising experience.
Awareness of the key principles of the Privacy Act.
Knowledge of best practice donor care and maintaining a donor centric methodology to enhance donor satisfaction.
Knowledge of donor attrition and retention trends and methods to ensure donor retention.

General Information

This position is a permanent part-time (up to 0.6FTE) role based in North Sydney, and reports to the Donor Care Coordinator of Mary MacKillop Today. This position is office based and does not have access to flexible working arrangements. This position has no direct reports. The working environment is informal but professional, with very high standards of output and delivery. We are a happy, enthusiastic and energy filled group, with a positive and values-driven culture.

To apply, please visit the recruiters website – www.socialimpactcareers.com.au

Please direct all enquiries to Lisa at [email protected].

Fundraising & Bequests Coordinator

The Fundraising & Bequests Coordinator is a key ‘supporter facing’ position and is responsible for creating meaningful long-term relationships with Donors to inspire and grow philanthropic support. This role is crucial in the cultivation of donors from the appeal and regular giving programs and stewarding them through the mid-level giving and bequest programs to create sustainable, year-on-year income growth for the work of Mary MacKillop Today.

Working with current and qualified prospective donors, this role will maintain exceptional donor care practices and develop fundraising initiatives (stewardship campaigns and special events) to drive supporter engagement to increase fundraising revenue, increase confirmed bequest donors, improve supporter retention and strengthen supporter loyalty.

This position requires a dedicated supporter-centric fundraiser who is a confident communicator dedicated to enabling people to support our cause with appeal gifts of over $1,000 or by leaving a gift in their Will. Being self-motivated with a desire to excel will lead to success in this role.

Key Responsibilities

Supporter relationship management

Assist in the development and implementation of engagement strategies for the mid-level donor and bequest programs to grow revenue sustainably and promote philanthropic giving. The strategies will address: short, medium and long-term goals, acquisition and retention, recognition and appreciation, stewardship and donor journeys, and a communications calendar for each donor segment.
Develop and manage a portfolio of confirmed and potential Bequest Donors through a strategic stewardship program and inspire individual to leave a gift in their Will to Mary MacKillop Today.
Develop and manage a portfolio of mid-level donors through a strategic stewardship program and inspire individuals to increase their giving to appeals.
Stewardship of key stakeholder relationships including donors, trustees, legal and financial professionals, and estate executors.
Contribute to the development of an annual series of key stakeholder engagement events and campaigns to support mid-level and bequest donor stewardship goals.
Represent Mary MacKillop Today at relevant donor engagement events, potentially out of office hours and on weekends.

Bequest program administration

Ensure timely and efficient processing of all administrative duties associated with deceased estates and bequests.
Ensure documentation such as probate and financial statements from realised estates are received in accordance with legislation and filed accordingly and accurately.
Prepare and execute affidavits as required for deceased estates.
Track Wills through probate and relevant Courts.
Liaise with Executors and Solicitors to track progress of Estate administration.
Liaise with other charitable beneficiaries (as required).

Data and analytics

Manage effective systems for tracking and cultivating donors/potential donors, including the administration of estates, bequests and anticipated bequests.
Use analytics, research insights and feedback to identify opportunities for innovation and improvement across the mid-level donor and bequests programs.
Identify potential mid-level donor prospects and bequest donor prospects in Mary MacKillop Today’s CRM Database.
Maintain accurate and up-to-date records of all supporter data, including contact information, relationship history, direct communication, and fundraising campaigns.
Report on and evaluate all acquisition and retention programs and fundraising progress (includes bimonthly Board reporting).
And any other duties as directed from time to time.